Knowledge Base

The Knowledge Base has more than 40 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Portfolio 2016

  1. What are the differences between Keywords and custom fields in Portfolio?
  2. How can I leave feedback or make suggestions about Portfolio Flow?
  3. How Many User Accounts Can Portfolio Handle?
  4. My Portfolio backup sizes don't decrease after I delete catalogs
  5. IdentitySeiUnavailable Error When Restoring Large Backup
  6. More...

Portfolio

  1. What are the differences between Keywords and custom fields in Portfolio?
  2. Which Extensis products are supported on Mac OS X 10.7 (Lion)?
  3. How can I leave feedback or make suggestions about Portfolio Flow?
  4. How Many User Accounts Can Portfolio Handle?
  5. My Portfolio backup sizes don't decrease after I delete catalogs
  6. More...

Suitcase Fusion 7

  1. Frequently Asked Questions about fonts
  2. Converted fonts and Extensis font management
  3. Are Extensis auto-activation plug-ins for Adobe Creative Suite 6 (CS6) supported on recent versions of OS X and Windows?
  4. Which Suitcase Fusion directories need to be excluded from antivirus software?
  5. Can more than one person use Suitcase Fusion 7 on a computer at a time?
  6. More...

TeamSync

  1. Why is Suitcase asking me to log in? Unable to connect or access to the internet for more than 30 days?
  2. Managing users in Suitcase TeamSync
  3. Exporting and importing sets from Suitcase Fusion and Universal Type Client

Suitcase Fusion 6

  1. Exporting and importing sets from Suitcase Fusion and Universal Type Client

Universal Type Server 6

  1. When I try to connect to Universal Type Server, I get "This version of the Universal Type Client is not compatible with the version of the Universal Type Server you are connecting to"
  2. How to uninstall Universal Type Server 6
  3. Universal Type Core Client 6.1.2 for Windows does not start after installation

Universal Type Server 5

  1. Which Extensis products are supported on Mac OS X 10.7 (Lion)?
  2. Universal Type Server 4 and 5 installer makes changes to sysctl.conf on Mac OS X
  3. I get an UnexpectedRuntimeException error when I try to restore a backup to UTS
  4. How to upgrade to Universal Type Server 5.0
  5. Error -1316 when upgrading from UTS 4.1 to 5.0 on Windows
  6. More...

FontDoctor

  1. FontDoctor 8.3 for Mac OS asks for a license key every time is it launched
  2. Why do I have two FontDoctor serial numbers?

Suitcase Attaché

  1. What versions of Windows is Suitcase Attaché compatible with?
  2. What types of fonts are supported in Suitcase Attaché?
  3. Will Suitcase Attaché display sets that I created in Suitcase Fusion?
  4. Can I get Suitcase Attaché for Mac OS X?
  5. Do I have to pay for Suitcase Attaché if I own Suitcase Fusion 6?
  6. More...

Legacy Products

  1. WebINK Font Panels fail to display fonts in Adobe applications

General Product Category

  1. Digital Asset Management Can I use Portfolio NetPublish with Apache on Windows?
  2. Font Management How to create a startup set in Universal Type Client
  3. Font Management How do I view duplicate fonts in Universal Type Client?
  4. Font Management How can I tell what fonts are active in Universal Type Client?
  5. Font Management How do I serialize Universal Type Client?
  6. More...