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I get an error when I try to open Suitcase Fusion for Mac OS: "Suitcase Fusion has detected an incompatible version of FMCore."

Issue

When attempting to log in to Suitcase Fusion an error of "Suitcase Fusion has detected an incompatible version of FMCore." is seen when trying to launch the application. 

 

Solution

1) Remove SF7

 
Note: By default, the uninstaller will not remove your fontvault (which contains your fonts and font sets).
Keep the box un-checked.
 
2) Move previous Font Vault to the Desktop
  • Navigate to: [Macintosh HD]/Users/[UserName]/Library/Extensis/Suitcase Fusion/ and move the Suitcase Fusion.fontvault to your Desktop.
 
Note: In OSX 10.10 thru 10.12: You can access this menu by holding down the Option key and choose:
Go > Library
 
This will reveal this hidden directory from the drop-down menu
 
3) Delete Extensis Folder, restart your Computer and Re-Install Suitcase Fusion
  • Now that your font vault is safely on your desktop, you can delete the Extensis Folder from the following path mentioned in Step 2:
    • [Macintosh HD]/Users/[UserName]/Library/Extensis/
  • Next, Restart your computer
  • Use the installer link below to download and re-install Suitcase Fusion 7: 
http://www.extensis.com/support/product-support/suitcase-fusion-7
 
4) Launch Suitcase Fusion
Launch Suitcase Fusion from your Dock or Applications folder.
  • At this point you will not see fonts, sets or libraries and will be presented with an empty "Font Library" (i.e. Fontvault). System Fonts will show by default.  
 
5) Stop the TypeCore
  • In Suitcase Fusion 7, choose Suitcase Fusion 7 > Preferences and click the "Stop Suitcase Fusion TypeCore" button.
  • This will quit the Suitcase Fusion application and close the window.
 
6) Restore old font vault on Desktop
Suitcase Fusion.fontvault
  • Macintosh HD/Users/<YourUserName>/Library/Extensis/Suitcase Fusion/
 
  • Choose Replace.

 
Note: In OSX 10.10 thru 10.12: You can access this menu by holding down the Option key and choose:
Go > Library
 
Again, this will reveal this hidden directory from the drop-down menu
 
7) Launch SF7
You should now see your old fonts and sets you had previously in SF.
 


If you need additional assistance with this process or have additional questions, please contact our Support Team using the link or phone number below:
https://secure.extensis.com/technical-support

or 

1-800-796-9798 ext. 3 - Monday-Friday 8AM-4PM PST




 

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Topic Information
  • Topic #: 58278-818
  • Date Created: 10/20/2015
  • Last Updated: 05/02/2017
  • Viewed: 25899
I get an error when I try to open Suitcase Fusion for Mac OS: "Suitcase Fusion has detected an incompatible version of FMCore."
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Topic 58278-818

I get an error when I try to open Suitcase Fusion for Mac OS: "Suitcase Fusion has detected an incompatible version of FMCore."